STORE POLICIES.
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BLANC crafted — Terms of Service
Effective Date: September 1, 2026
Welcome to BLANC crafted. These Terms of Service govern your use of the BLANC crafted website and your purchase of products from BLANC crafted.
By accessing our website or purchasing a product, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase our products.
1. About BLANC crafted
BLANC crafted designs and manufactures premium hockey equipment and related products, including goalie catchers and other small-batch products.
Our products may be produced in limited quantities and may contain variations resulting from the manufacturing process and the use of individual materials. These characteristics are part of the nature of small-batch manufacturing and do not necessarily constitute defects.
2. Product Information
We make every reasonable effort to ensure that product descriptions, photographs, specifications, colors, dimensions, and other information displayed on our website are accurate.
However, actual products may vary slightly from photographs or website representations due to:
Manufacturing processes
Material variations
Lighting and photography
Screen and display settings
Hand-finishing or small-batch production
BLANC crafted reserves the right to modify product specifications, materials, colors, designs, or availability at any time without prior notice.
3. Orders
Submitting an order through our website constitutes an offer to purchase the selected products.
BLANC crafted reserves the right to accept or decline any order at our discretion, including orders involving suspected fraud, pricing errors, inventory errors, or other circumstances that may prevent us from fulfilling the order.
An order is considered accepted once payment has been successfully processed and an order confirmation has been provided.
If we are unable to fulfill an accepted order, we will notify you and provide an appropriate refund or alternative solution.
4. Pricing and Payment
All prices are displayed in U.S. dollars unless otherwise stated.
Prices are subject to change without notice.
Applicable sales tax, shipping charges, and other fees may be added to your order where required.
BLANC crafted reserves the right to correct pricing errors. If an item was purchased at an incorrect price due to an obvious pricing or listing error, BLANC crafted may cancel the order and issue a full refund.
5. Custom, Personalized & Made-to-Order Products
Certain BLANC crafted products may be customized or manufactured specifically for an individual customer.
Because these products are produced according to customer specifications, custom, personalized, and made-to-order products may not be cancelled, returned, or exchanged once production has begun, except in cases involving a manufacturing defect or an error made by BLANC crafted.
Customers are responsible for reviewing and confirming customization details, specifications, and sizing before production begins.
BLANC crafted is not responsible for errors resulting from incorrect information provided by the customer.
6. Shipping & Delivery
BLANC crafted will make reasonable efforts to ship orders within the estimated timeframe provided at the time of purchase.
Estimated shipping and production times are not guaranteed unless specifically stated otherwise.
BLANC crafted is not responsible for delays caused by shipping carriers, weather, natural disasters, customs, supply-chain disruptions, or other circumstances beyond our reasonable control.
Once an order has been delivered to the shipping address provided by the customer, responsibility for the package transfers to the customer, subject to applicable law and carrier policies.
Customers are responsible for providing an accurate shipping address.
7. Returns & Refunds
BLANC crafted offers a 14-day money-back guarantee subject to the requirements described in our Return Policy.
Products must generally be returned within 14 calendar days of delivery and must be unused, undamaged, and in resalable condition.
Products that have been used on the ice, altered, modified, repaired, or otherwise used beyond reasonable inspection may not qualify for a refund.
Custom, personalized, and made-to-order products are generally not eligible for return unless they are defective or were incorrectly produced by BLANC crafted.
For complete information, please review our Return Policy.
8. Product Use & Safety
BLANC crafted products are designed for their intended sporting use.
Customers are responsible for using products appropriately and following any care, maintenance, sizing, fitting, or usage instructions provided by BLANC crafted.
Hockey is a physically demanding sport and involves inherent risks, including but not limited to falls, collisions, impacts, equipment failure, and personal injury.
No hockey equipment can eliminate all risk of injury.
Customers are responsible for determining whether a product is appropriate for their individual use and for ensuring that equipment is properly fitted, maintained, and used.
Do not modify, alter, or improperly repair BLANC crafted equipment.
9. Product Warranty
BLANC crafted stands behind the craftsmanship of its products.
Products found to have a manufacturing defect may be eligible for repair, replacement, or another appropriate remedy at the discretion of BLANC crafted.
The warranty does not cover damage resulting from:
Normal wear and tear
Improper use
Abuse or misuse
Accidents or impacts beyond normal intended use
Improper maintenance or storage
Unauthorized modifications
Unauthorized repairs
Cosmetic changes resulting from normal use
Warranty claims may require photographs, proof of purchase, or return of the product for inspection.
Nothing in these Terms limits any rights provided to consumers under applicable law.
10. Intellectual Property
All content appearing on the BLANC crafted website, including but not limited to:
Logos
Brand names
Product designs
Graphics
Photographs
Videos
Text
Product descriptions
Artwork
Website design
Trademarks and trade dress
is owned by or licensed to BLANC crafted and is protected by applicable intellectual-property laws.
You may not reproduce, distribute, modify, copy, publish, sell, or commercially exploit BLANC crafted content without prior written permission.
The BLANC crafted name, logos, product names, designs, and associated branding may not be used in a manner that suggests sponsorship, partnership, or endorsement without written authorization.
11. User-Submitted Content
If you submit photographs, reviews, comments, testimonials, or other content to BLANC crafted, you represent that you have the right to provide that content.
By submitting content, you grant BLANC crafted permission to use, reproduce, display, and publish that content for legitimate business, marketing, promotional, and website purposes, subject to applicable law.
BLANC crafted reserves the right to remove content that is unlawful, offensive, misleading, abusive, or otherwise inappropriate.
12. Website Use
You agree not to:
Use the website for unlawful purposes.
Attempt to gain unauthorized access to the website or its systems.
Interfere with website functionality.
Introduce malicious software or harmful code.
Use automated systems to improperly access or collect website information.
Impersonate another person or entity.
Submit fraudulent orders or payment information.
BLANC crafted reserves the right to restrict or terminate access to the website for violations of these Terms.
13. Third-Party Services
Our website may use third-party services for payment processing, shipping, analytics, hosting, advertising, social media, or other business functions.
BLANC crafted is not responsible for the policies, practices, availability, or performance of third-party services.
Your use of third-party services may be subject to their own terms and policies.
14. Limitation of Liability
To the maximum extent permitted by applicable law, BLANC crafted and its owners, employees, contractors, and affiliates will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products.
To the extent permitted by law, BLANC crafted’s total liability relating to a product or purchase will not exceed the amount actually paid by the customer for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
15. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless BLANC crafted, its owners, employees, contractors, and affiliates from claims, damages, liabilities, costs, and expenses arising from your misuse of our website or products, violation of these Terms, or violation of another person’s rights.
16. Privacy
Your use of the BLANC crafted website may involve the collection and processing of personal information.
Please review our Privacy Policy for information regarding how we collect, use, store, and protect personal information.
17. Changes to These Terms
BLANC crafted may update or modify these Terms of Service from time to time.
Updated Terms will be posted on this website with a revised effective date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.
18. Governing Law
These Terms of Service are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where applicable law requires otherwise.
Any dispute will be handled in a court of competent jurisdiction as permitted by applicable law.
19. Severability
If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
20. Entire Agreement
These Terms of Service, together with our Return Policy, Privacy Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and BLANC crafted regarding your use of the website and purchase of our products.
21. Contact
If you have questions regarding these Terms of Service, please contact:
BLANC crafted
Email: info@blanccrafted.com
Website: blanccrafted.com
Thank you for choosing BLANC crafted.
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BLANC crafted — Return Policy
14-Day Money-Back Guarantee
At BLANC crafted, every product is made with careful attention to craftsmanship, materials, and performance. We stand behind the quality of our products and want you to feel confident in your purchase.
14-Day Money-Back Guarantee
You have 14 calendar days from the date your order is delivered to request a return for a refund. I believe you will love your new glove, if you try it on and can’t close it with 14 days, please contact me. I want you to have some peace of mind, if for some reason you are not happy, please return for a refund.
To be eligible for a return, the product must:
Be returned within 14 days of delivery.
Be in new, unused, and resalable condition.
Not have been game-used, altered, repaired, or modified.
Include all original packaging, tags, and accessories.
Show no signs of excessive handling, damage, or wear.
Goalie equipment that has been used on the ice is not eligible for a standard return or money-back guarantee.
Custom & Personalized Products
Because BLANC crafted products may be produced in small batches or customized to a customer’s specifications, customized, personalized, or made-to-order products are not eligible for return or refund unless the product arrives defective or materially different from what was ordered.
If you are unsure about sizing, specifications, or customization before placing an order, please contact us before purchasing. We are happy to help.
How to Request a Return
To initiate a return, contact BLANC crafted within the 14-day return period with:
Your order number
Name and email used for the purchase
Reason for the return
Photos of the product, if requested
Approved returns will receive instructions for shipping the product back to BLANC crafted.
Customers are responsible for return shipping costs unless the product is defective, damaged during shipping, or BLANC crafted made an error with the order.
We recommend using a trackable shipping service. BLANC crafted is not responsible for products lost or damaged while being returned.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to the original payment method.
The original shipping charge, if applicable, is generally non-refundable unless the return is due to a defect, shipping damage, or an error on our part.
Please allow 3–10 business days for your financial institution to process the refund after it has been issued.
Defective or Incorrect Products
If your BLANC crafted product arrives defective, damaged, or different from what you ordered, please contact us as soon as possible.
We may request photographs or other information to help us evaluate the issue. If the product is determined to have a manufacturing defect or BLANC crafted made an error with your order, we will work with you to provide an appropriate remedy, which may include a repair, replacement, or refund.
Normal wear and tear, damage caused by misuse, improper care, alterations, or normal deterioration from use are not considered manufacturing defects.
Exchanges
Because BLANC crafted products may be produced in limited quantities and small batches, we do not guarantee exchanges for different sizes, colors, configurations, or models.
If an exchange is approved and the requested product is unavailable, we may offer a refund or another appropriate solution.
Order Cancellations
Orders may be cancelled before production or shipment at the discretion of BLANC crafted. Once a customized or made-to-order product has entered production, cancellation may no longer be possible.
Final Sale
Products specifically identified as Final Sale are not eligible for return or refund except where required by applicable law or in the event of a manufacturing defect.
Contact
For return questions or to initiate a return, please contact:
BLANC crafted
Email: info@blanccrafted.com
Website: blanccrafted.com
BLANC crafted reserves the right to refuse a return that does not meet the requirements of this policy. This policy does not limit any rights or remedies available to consumers under applicable law.
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BLANC crafted — Privacy Policy
Effective Date: September 1, 2026
BLANC crafted (“BLANC crafted,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, make a purchase, contact us, or otherwise interact with BLANC crafted.
By using our website, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information you provide directly to us, including:
Name
Billing and shipping address
Email address
Telephone number
Order and purchase information
Product preferences and customization information
Information you provide when contacting customer service
Reviews, photographs, comments, or other content you voluntarily submit
We may also automatically collect certain information when you visit our website, including:
IP address
Browser type
Device type
Operating system
Pages visited
Referring website
Date and time of website visits
General website usage and interaction information
We collect only information reasonably necessary for our business operations and the purposes described in this policy.
2. How We Use Your Information
BLANC crafted may use information we collect to:
Process and fulfill orders
Process payments
Ship products
Communicate with you regarding your order
Respond to customer service requests
Provide product support and warranty service
Process returns and refunds
Create and manage customer accounts, if applicable
Improve our products and website
Understand website traffic and customer behavior
Prevent fraud and unauthorized transactions
Send promotional communications when permitted by law
Maintain business, accounting, tax, and legal records
Comply with applicable laws and legal obligations
We do not use your personal information for purposes unrelated to our business without a lawful basis or your consent when consent is required.
3. Payment Information
Payments made through our website may be processed by third-party payment processors.
BLANC crafted generally does not directly store complete credit card numbers or payment card security codes on its own systems.
Payment information is handled by the applicable payment processor according to its privacy policy and security practices.
4. Shipping Information
When you place an order, we may provide necessary information to shipping carriers and fulfillment providers in order to deliver your purchase.
This may include your:
Name
Shipping address
Email address
Telephone number
Order information
We share only information reasonably necessary to fulfill and support your order.
5. Cookies and Similar Technologies
Our website may use cookies, pixels, tags, analytics tools, and similar technologies.
These technologies may be used to:
Keep the website functioning properly
Remember preferences
Understand website traffic
Measure advertising performance
Improve website functionality
Understand how visitors interact with our website
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.
6. Analytics
We may use third-party analytics services to understand how visitors use our website.
These services may collect information such as device information, browser information, pages visited, approximate geographic information, and website interactions.
Analytics information helps us understand website performance and improve the BLANC crafted customer experience.
7. Marketing Communications
If you choose to subscribe to BLANC crafted marketing communications, we may use your email address to send information about:
New products
Product releases
Limited releases
Promotions
Company updates
Other BLANC crafted news
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us directly.
Even if you opt out of marketing communications, we may still send transactional or service-related communications, such as order confirmations, shipping updates, warranty communications, or responses to customer inquiries.
8. Sharing of Personal Information
BLANC crafted does not sell your personal information as a standalone product.
We may share information with trusted third parties when reasonably necessary to operate our business, including:
Payment processors
Shipping and delivery providers
Website hosting providers
Ecommerce service providers
Email and marketing service providers
Analytics providers
Fraud-prevention services
Professional advisors
Government authorities or law enforcement when legally required
Third-party service providers are expected to use information only for the purposes for which it is provided or as otherwise permitted by applicable law.
9. Legal Disclosures
We may disclose personal information when we reasonably believe disclosure is necessary to:
Comply with a legal obligation
Respond to a valid legal request
Protect the rights, property, or safety of BLANC crafted
Protect customers or other individuals
Investigate fraud or suspected illegal activity
Enforce our Terms of Service or other policies
10. Data Security
BLANC crafted takes reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, misuse, alteration, or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
We cannot guarantee the absolute security of information transmitted to or stored by us or our service providers.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and complying with legal, tax, and accounting obligations.
The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.
12. Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information.
13. Third-Party Websites
Our website may contain links to third-party websites, including social media platforms, payment providers, shipping services, or other websites.
BLANC crafted is not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
14. Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Opt out of certain marketing communications
Request information about how your personal information is used or shared
Some rights may be subject to legal limitations or exceptions.
To make a privacy-related request, contact us using the information provided below.
15. Do Not Track
Some web browsers offer a “Do Not Track” setting.
Because there is currently no universally accepted standard for responding to Do Not Track signals, our website may not respond to such signals unless required by applicable law.
16. Changes to This Privacy Policy
BLANC crafted may update this Privacy Policy periodically to reflect changes in our business, website, technology, or applicable legal requirements.
When we make changes, we will update the “Effective Date” at the top of this policy.
We encourage you to review this Privacy Policy periodically.
17. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact:
BLANC crafted
Email: info@blanccrafted.com
Website: blanccrafted.com
BLANC crafted
Small-batch manufacturing. Crafted with purpose.